WAI: Integrated Online-Offline Business Resource Platform

How WAI used Quanticore's enterprise-level digital solutions to achieve seamless integration of online and offline business operations, creating an omni-channel operating system, improving resource utilization by 40% and customer satisfaction by 35%.

Business Challenges

As an integrated online-offline business resource platform, WAI faced multiple challenges during its business development, urgently needing digital transformation and upgrade

Online-Offline Data Fragmentation

Separation of data systems between online e-commerce platform and offline physical stores, preventing data sharing and business coordination, affecting omni-channel operational efficiency

Low Inventory Management Efficiency

Independent management of online and offline inventory, inability to share and allocate inventory, resulting in simultaneous inventory backlog and stockouts, affecting sales and customer experience

Inconsistent Customer Experience

Non-unified membership systems and marketing activities between online and offline channels, fragmented customer experience across different channels, resulting in low loyalty and satisfaction

Lack of Data Support for Operational Decisions

Lack of omni-channel data analysis capabilities, inability to conduct precise marketing and operational decisions based on data, limiting business growth

Quanticore Digital Solutions

In response to WAI's challenges, Quanticore provided enterprise-level digital solutions to help achieve integration of online and offline business operations and resource consolidation

Omni-channel Business Platform

Built an omni-channel business platform based on Quanticore's enterprise-level digital solutions, integrating online e-commerce platforms and offline physical stores' business processes and data, achieving unified management and coordination of core business functions including orders, inventory, membership, and marketing.

Intelligent Inventory Management System

Constructed an intelligent inventory management system, achieving integrated online and offline inventory management, supporting omni-channel inventory sharing, intelligent allocation, inventory forecasting, and replenishment, improving inventory turnover rate and product availability.

Comprehensive Membership and Data Analysis Platform

Created a comprehensive membership and data analysis platform, integrating online and offline member data, building a unified membership system and marketing system, driving precise marketing and personalized services through data analysis, enhancing customer experience and loyalty.

Business Results

By implementing Quanticore's enterprise-level digital solutions, WAI achieved significant results in business integration and resource utilization, realizing rapid business growth

40%

Resource Utilization Improvement

Optimized integration of online and offline resources, significantly improving resource utilization efficiency

35%

Customer Satisfaction Increase

Consistent omni-channel experience greatly enhanced customer satisfaction and loyalty

50%

Operational Efficiency Enhancement

Business process optimization and automation significantly improved operational efficiency

30%

Sales Growth

Omni-channel coordination and precision marketing drove significant sales growth

Customer Testimonial

"Quanticore's enterprise-level digital solutions helped us successfully achieve seamless integration of online and offline business. The omni-channel business middle platform bridged data silos, the intelligent inventory management system optimized resource allocation, and the comprehensive membership and data analysis platform enhanced customer experience. This not only improved our operational efficiency but also provided powerful momentum for business growth."

Zhang Wei

WAI Chief Operating Officer

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