Professional ServicesEmpowering Business Success
Providing full lifecycle professional services to ensure the successful implementation of your digital transformation journey with industry-leading expertise.
Cloud Services Dashboard
Real-time analytics and management
Comprehensive Professional Service System
Quanticore has a well-established service system and professional service team, providing enterprises with full lifecycle services from consulting and planning to implementation, deployment, and operational support, ensuring successful implementation and continuous optimization of enterprise digital transformation.
Professional Consulting
Senior consultant team providing business consulting, solution design, and best practice guidance
Implementation & Delivery
Standardized implementation methodology ensuring on-time and quality project delivery
Continuous Support
24/7 technical support ensuring stable system operation
Service Product System
Professional services covering the entire lifecycle of enterprise digital transformation
- Digital transformation consulting
- Business process analysis
- Technical architecture design
- Project planning management
- Standardized implementation
- Customized development
- Data migration
- System integration
- Online training platform
- On-site training
- Certification exams
- Training materials
- 24/7 support
- Remote diagnostics
- Performance monitoring
- Issue resolution
- Cloud platform deployment
- Elastic scaling
- Data backup
- Security protection
- Business optimization consulting
- System upgrades
- Specialized modifications
- Third-party integration
Service Implementation Process
Standardized service process ensuring successful project delivery
Requirements Research
In-depth understanding of client business needs and current situation
- • Business Research
- • Current State Analysis
- • Requirements Confirmation
- • Feasibility Assessment
Solution Design
Develop customized solutions
- • Solution Design
- • Technology Selection
- • Implementation Plan
- • Risk Assessment
Project Implementation
Execute project implementation according to plan
- • Environment Setup
- • System Configuration
- • Data Migration
- • Functional Testing
Training and Launch
User training and system launch
- • User Training
- • Trial Operation
- • Official Launch
- • Acceptance and Delivery
Continuous Support
Provide ongoing technical support services
- • Operational Support
- • Issue Resolution
- • Optimization Suggestions
- • Upgrade Services
Technical Support System
Multi-channel, multi-level technical support services
- • Online Customer Service
- • Ticket System
- • Remote Assistance
- • Knowledge Base
- • 400 Hotline
- • Expert Hotline
- • Emergency Response
- • Follow-up Service
- • On-site Implementation
- • Troubleshooting
- • Training Guidance
- • Health Check
- • User Forum
- • Experience Sharing
- • Best Practices
- • Online Training
Service Level Agreement
| Service Level | Response Time | Service Hours | Support Channels | Cost |
|---|---|---|---|---|
| Basic Support | 4 hours | Business hours | Online, Phone | Free |
| Standard Support | 2 hours | 7×12 hours | Online, Phone, Email | Annual fee |
| Premium Support | 1 hour | 24/7 | Online, Phone, On-site | Annual fee |
| Dedicated Support | 30 minutes | 24/7 | Dedicated Agent, Dedicated Engineer | Customized |
Service Success Cases
Professional Services Help Leading Companies Achieve Digital Transformation Success
Towei Technology Co., Ltd.
Communication Equipment
Business Challenge
Complex global business management requiring a unified financial management platform
Solution
Implemented Quanticore Cloud Sky to build a globally unified financial shared service center
"Quanticore's professional service team helped us successfully achieve the digital transformation of our global financial management."— Financial Director, Towei
Implementation Results
Leapmotor Group Co., Ltd.
New Energy Vehicles
Business Challenge
Complex manufacturing operations with supply chain management efficiency needing improvement
Solution
Deployed Quanticore Cloud Star to create an intelligent manufacturing management platform
"Quanticore's implementation team was professional and efficient, ensuring the successful delivery of the project."— CIO, Leapmotor Group
Implementation Results
Sunac Enterprise Co., Ltd.
Real Estate
Business Challenge
Dispersed project management requiring a unified project control platform
Solution
Implemented Quanticore Cloud Sky project management solution
"Quanticore's service team deeply understands the real estate industry and provided a professional solution."— IT Director, Sunac